Refund policy
ELIGIBILITY FOR RETURN & REFUND:
• If there is any manufacturing defect or any transit damage in product, we will accept an Exchange or Refund, if the intimation is done from your end through E-mail/Telephonic call/Whatsapp within 24 hours once the delivery executed.
• At the time of intimation a few images of damage product along with box, has to be share over E-mail/Whatsapp as a proof.
• Product must be unused and in the same condition as when you received it.
• Product must be in the original packing with all tags, labels and any included accessories intact.
• The same shall be returned to our official address by the customer and has to be share the AWB no of the retuned parcel with our shipping team.
• When all steps will be done then we will Proceed a Refund the ordered value which will reflect in customer's bank account within 5-7 working days.
CANCELLATION POLICY
- Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on Pearlcraftland@gmail.com or call us on +91-8006647417
In such cases, the order will be cancelled and the refund will be initiated within 24-48 business hours after the cancellation request.
- Cancellation post shipment:
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on Pearlcraftland@gmail.com or call us on +91-8006647417
Once we receive the product(s) back and verify its packaging/condition, Post our examination we’ll refund your money within 24-48 business hours.
WHAT DO I DO IF MY ORDER IS INCOMPLETE, INCORRECT OR DAMAGED?
If your order is incomplete, incorrect, or damaged, please Contact Us via email Pearlcraftland@gmail.com or call us on +91-8006647417 within 72 hours of receipt.